https://glassrota.com/insights/Hospitality rota strategy and Need to Know updates.en-gbhttps://glassrota.com/insights/need-to-know/customer-harassment-duties-october-2026/https://glassrota.com/insights/need-to-know/customer-harassment-duties-october-2026/From 30 October, employers can be liable for harassment by customers and other third parties unless they took all reasonable steps to prevent it.Tue, 22 Sep 2026 00:00:00 GMThttps://glassrota.com/insights/why-ai-cant-make-your-rota-for-you/https://glassrota.com/insights/why-ai-cant-make-your-rota-for-you/AI can generate a rota in seconds. That doesn't mean it should decide who works when. Hospitality scheduling still depends on context, accountability, experience and human judgement.Mon, 21 Sep 2026 00:00:00 GMThttps://glassrota.com/insights/why-company-values-mean-nothing-to-your-team/https://glassrota.com/insights/why-company-values-mean-nothing-to-your-team/Company values only become culture when employees experience them. In hospitality, the rota quietly decides whether promises around people, development, fairness and guest experience survive the real operation.Sun, 20 Sep 2026 00:00:00 GMThttps://glassrota.com/insights/why-are-we-still-typing-the-same-rota-twice/https://glassrota.com/insights/why-are-we-still-typing-the-same-rota-twice/Hospitality has accumulated software faster than it has eliminated admin. When managers carry rota data between scheduling and payroll systems by hand, they lose time and create another chance for the week to drift out of sync.Fri, 18 Sep 2026 00:00:00 GMThttps://glassrota.com/insights/need-to-know/holiday-pay-enforcement-consultation-september-2026/https://glassrota.com/insights/need-to-know/holiday-pay-enforcement-consultation-september-2026/Hospitality employers have until 22 September to comment on proposed holiday-pay enforcement. The duty to keep six years of holiday records is already in force.Mon, 14 Sep 2026 00:00:00 GMThttps://glassrota.com/insights/your-best-rota-should-be-slightly-wrong/https://glassrota.com/insights/your-best-rota-should-be-slightly-wrong/Forecasts are useful, but hospitality rarely behaves exactly as predicted. The strongest rotas leave enough room to absorb uncertainty without turning resilience into waste.Thu, 10 Sep 2026 00:00:00 GMThttps://glassrota.com/insights/cutting-labour-vs-controlling-labour/https://glassrota.com/insights/cutting-labour-vs-controlling-labour/When sales fall, cutting hours can improve the wage percentage. But cut the wrong hours and weaker service can reduce sales again, creating a dangerous labour death spiral.Tue, 08 Sep 2026 00:00:00 GMThttps://glassrota.com/insights/11-hours-rest-hospitality/https://glassrota.com/insights/11-hours-rest-hospitality/Eleven hours between shifts might satisfy a legal threshold. It doesn't tell you whether somebody has recovered, whether fatigue is accumulating, or whether your most dependable people are quietly carrying the rota.Mon, 07 Sep 2026 00:00:00 GMThttps://glassrota.com/insights/a-legal-rota-can-still-be-a-bad-rota/https://glassrota.com/insights/a-legal-rota-can-still-be-a-bad-rota/Compliance matters, but it cannot tell you whether your rota will actually work. Why good hospitality scheduling has to balance the law, the floor, the margins and the people.Mon, 07 Sep 2026 00:00:00 GMThttps://glassrota.com/insights/need-to-know/employment-law-rota-checks/https://glassrota.com/insights/need-to-know/employment-law-rota-checks/New rights around guaranteed hours, shift notice and short-notice changes remain scheduled for 2027. The direction is clear, even though the operating detail is not.Tue, 25 Aug 2026 00:00:00 GMThttps://glassrota.com/insights/need-to-know/world-cup-late-licensing/https://glassrota.com/insights/need-to-know/world-cup-late-licensing/England's late World Cup fixture brought a temporary licensing extension. The commercial opportunity only worked for venues that rebuilt the whole night around it.Thu, 02 Jul 2026 00:00:00 GMThttps://glassrota.com/insights/need-to-know/minimum-wage-rota-impact/https://glassrota.com/insights/need-to-know/minimum-wage-rota-impact/The April 2026 minimum-wage increase changed more than hourly pay. It also changed role gaps, supervisor premiums and the real cost of every service period.Wed, 01 Apr 2026 00:00:00 GMThttps://glassrota.com/insights/need-to-know/statutory-sick-pay-day-one/https://glassrota.com/insights/need-to-know/statutory-sick-pay-day-one/From 6 April 2026, Statutory Sick Pay reached more employees and started on the first full day of absence. Hospitality payroll and absence processes needed to catch up.Wed, 18 Mar 2026 00:00:00 GMThttps://glassrota.com/insights/need-to-know/pubs-live-music-business-rates-relief/https://glassrota.com/insights/need-to-know/pubs-live-music-business-rates-relief/Pubs and qualifying live music venues gained extra business-rates support for 2026/27. Restaurants, hotels and many mixed-use venues did not.Tue, 27 Jan 2026 00:00:00 GMT