Christie Carlitos

Christie Carlitos is a hospitality operator and founder of GlassRota, with experience leading high-volume London venues and teams of more than 80 people. He writes about rota planning, labour productivity, service and team welfare.

From the floor to the rota

My writing draws on the decisions hospitality managers face every week: matching people to demand, protecting service, controlling costs and building rotas teams can sustain.

Articles combine operational experience, illustrative examples and linked sources. Need to Know briefs identify relevant changes and practical checks. Publication dates describe when a piece was published; an updated date appears when it has been materially revised. Read our editorial standards for how sources, corrections and practical examples are handled.

Articles by Christie

• Why AI Can't Make Your Rota for You
• Why Your Company Values Mean Nothing to Your Team
• Why Are We Still Typing the Same Rota Twice?
• Your Best Rota Should Be Slightly Wrong
• Cutting Labour Is Not the Same as Controlling Labour
• Eleven Hours’ Rest Is the Legal Minimum, Not a Welfare Strategy
• A Legal Rota Can Still Be a Bad Rota